Privacy Policy

At Decent Removal, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

  • Name, address, phone number, and email address

  • Payment details (processed securely through trusted payment providers)

  • Service booking information (such as move dates, locations, and item details)

  • Technical information including IP address, browser type, and cookies (used for website functionality and analytics)

2. How We Use Your Information

Your personal data is used to:

  • Process your service bookings and payments

  • Coordinate and deliver removal and relocation services

  • Send confirmations, updates, and optional promotional communications (only if you opt in)

  • Improve our website and customer service experience

3. Legal Basis for Processing (GDPR)

We collect and process your data based on:

  • Your explicit consent

  • The need to fulfill our contractual obligations (e.g., your removal booking)

  • Compliance with legal requirements

  • Legitimate interests, such as improving services and responding to inquiries

4. Sharing Your Information

We do not sell or trade your personal information. We may share it with:

  • Our staff or removal teams involved in your service

  • Legal authorities, when required by law

5. Data Security

We use appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.

6. Data Retention

Your data is retained only for as long as necessary to provide services and fulfill legal and regulatory requirements.

7. Your Rights Under GDPR

As a data subject, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information

  • Restrict or object to data processing

  • Withdraw your consent at any time

  • Lodge a complaint with your local data protection authority

8. Cookies

We use cookies to enhance your browsing experience, improve website functionality, and perform analytics. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@decentremoval.co.uk

Privacy Overview

We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking “Accept All”, you consent to our use of cookies in accordance with our Privacy Policy.

Necessary Cookies

Always active – Required for the website to function properly and cannot be disabled.

Analytics & Performance Cookies

Help us understand how visitors interact with the site to improve functionality.

Marketing Cookies

Used to show you relevant ads and measure the effectiveness of campaigns.