Privacy Policy
At Decent Removal, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
Name, address, phone number, and email address
Payment details (processed securely through trusted payment providers)
Service booking information (such as move dates, locations, and item details)
Technical information including IP address, browser type, and cookies (used for website functionality and analytics)
2. How We Use Your Information
Your personal data is used to:
Process your service bookings and payments
Coordinate and deliver removal and relocation services
Send confirmations, updates, and optional promotional communications (only if you opt in)
Improve our website and customer service experience
3. Legal Basis for Processing (GDPR)
We collect and process your data based on:
Your explicit consent
The need to fulfill our contractual obligations (e.g., your removal booking)
Compliance with legal requirements
Legitimate interests, such as improving services and responding to inquiries
4. Sharing Your Information
We do not sell or trade your personal information. We may share it with:
Our staff or removal teams involved in your service
Legal authorities, when required by law
5. Data Security
We use appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.
6. Data Retention
Your data is retained only for as long as necessary to provide services and fulfill legal and regulatory requirements.
7. Your Rights Under GDPR
As a data subject, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Restrict or object to data processing
Withdraw your consent at any time
Lodge a complaint with your local data protection authority
8. Cookies
We use cookies to enhance your browsing experience, improve website functionality, and perform analytics. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@decentremoval.co.uk
